# Integrating with Intercom

Directly connect your Emailable and Intercom accounts.

## **Connecting to Intercom**

After signing in to your Emailable account, click the **Get Started** button, or **New List** if you have already verified a list with us. A new modal will appear, prompting you to select a list source.

![Email verification platform “Select a source” screen displaying multiple integrations with Intercom highlighted for importing email contacts.](https://cdn.sanity.io/images/6ukvxgr7/production/cd97ad854f5223f405be99414e5d61302f4386e2-1555x781.png)

Click the Intercom option to sign into your Intercom account and grant permission to Emailable.

![Intercom integration connected successfully in email verification tool with account name shown and option to add a new account.](https://cdn.sanity.io/images/6ukvxgr7/production/d3afaa6bba5983f807e9f6f8b7ff20ae343edf14-1798x908.png)

## **Verifying an Intercom List**

Once access has been granted, you'll be prompted on your Emailable dashboard to select a source from your existing Intercom contacts.

![Intercom list selection screen showing available contact lists such as “All Users & Leads” and “All Users” with email counts and selection checkboxes.](https://cdn.sanity.io/images/6ukvxgr7/production/f1a4499db17f857bbdde1bb52989cde902f8c049-1798x908.png)

After importing the list, click **Verify **to watch it verify in real time.

![Verification screen displaying selected Intercom list “All Users & Leads” with 3 emails ready and a “Verify” button to start email validation.](https://cdn.sanity.io/images/6ukvxgr7/production/a97a3e6d62edefb56efa5f134684ee810844023d-866x1100.png)

Once verification is complete, click **View Results** to view and analyze the health of your Intercom data.

![Email verification results preview showing 66.7% deliverable rate for Intercom contact list with option to view detailed results.](https://cdn.sanity.io/images/6ukvxgr7/production/0cd631c8a3d14c624b0969b22149f6c57b090c95-866x1101.png)

## **Export Data Back to Intercom**

On the results page, you'll find the **Exports **tab at the top of the dashboard. 

![Verification dashboard displaying Intercom email list results with breakdown of deliverable, undeliverable, risky, unknown, and duplicate emails.](https://cdn.sanity.io/images/6ukvxgr7/production/6a3346692ebb5911f03fb2d7b710f7eeaf58df2b-1579x931.png)

Select it, then click the **New Export** option

![Exports page in email verification platform showing no existing exports and a “New Export” button to create a new export.](https://cdn.sanity.io/images/6ukvxgr7/production/81bed361cb706739639468e953f2704a9501d701-1764x436.png)

A new modal will appear, allowing you to include or exclude specific verification categories and filters in your export. After making your selection, click **Send To Intercom.**

Choose the option that best suits your needs.


| Export Option | Included Email States |
| --- | --- |
| Maximum Deliverability | This export contains Deliverable emails |
| Maximum Reach | This export contains Deliverable, Risky, and Unknown emails |
| Only Bad Emails | This export contains Undeliverable emails |
| Custom | Build your customized export report |


![Export configuration screen allowing users to send verified email contacts back to Intercom with filtering options, attributes selection, and final export confirmation.](https://cdn.sanity.io/images/6ukvxgr7/production/6d050fa77fa9ac94e69967526361ed23a48d5247-1652x1780.png)

You'll receive a notification that the export is being sent to Intercom and an email once it's complete.

**<u>Note:</u>**

Unlike our other integrations, Intercom imports and exports may take longer than usual to complete due to Intercom's strict rate limits.

### **Exported Results in Intercom**

When you export the verified emails to Intercom, the selected emails will be sent to your Intercom account, while the unselected emails will be unsubscribed and assigned the "Emailable Unsubscribed" attribute, set to true.

## **Intercom Inbox**

Our Intercom Integration lets you verify email addresses directly in your Intercom inbox.

For more information, check out our [**Intercom Inbox App**](https://emailable.com/docs/integrations/native-integrations/integrating-with-inbox-app/) article