# Customer Support

Learn how Emailable provides customer support, communicates platform updates, and maintains transparency across our services.

## **Support & Transparency**

At Emailable, we want customers to feel supported and informed, whether you’re using the platform as a self-serve user, part of a growing team, or as an enterprise customer.

The support philosophy at Emailable is based on:

- **Easy access:** It should be simple to reach us when you need help, whether the question is about the product, your account, billing, or a technical issue. 
- **Clear communication:** We aim to explain things plainly and avoid vague answers. If something needs investigation, we’ll say that instead of guessing. 
- **Useful transparency:** We make documentation and system status information available so customers can understand how Emailable works and stay informed when something affects the platform. 
- **Good-faith support:** We treat customers fairly, look at the context behind each request, and try to help in a practical and reasonable way.

This article explains how to contact our team, what you can generally expect from support, and how we communicate important platform information.

## **Support Channels**

You can reach Emailable support through the following channels:


| Channel | Details | Best For |
| --- | --- | --- |
| Support Email | support@emailable.com | General support requests |
| Support Chat | Available on the Emailable website  | Quick help, real-time assistance |
| Knowledge Base | https://emailable.com/docs/ | Self-service guides and documentation |


### **Support Availability**

Emailable provides **24/7 support coverage** through our support channels.

You can contact us at any time for product questions, technical issues, billing questions, account-related requests, or general guidance. Our team reviews incoming requests and prioritizes them based on urgency, impact, and the information available.

## **Transparency in System Status**

### **Status Page**

We maintain a public status page where you can monitor system health in real time:

- Service uptime
- API performance
- Incident history
- Scheduled maintenance

[Emailable Status Page]( https://status.emailable.com)

### **Incident Communication**

If an issue occurs, we provide:

- Clear acknowledgment of the issue
- Impact description
- Ongoing updates until resolution
- Post-incident summaries when relevant