# Customer Support

Guide to contacting Emailable support, getting help, and checking platform status.

Emailable support is available 24/7 through email, live chat, and our knowledge base.

## **Support Channels**

| Channel | Details | Best For |
| Support Email | support@emailable.com | General support requests |
| Support Chat | Available on the Emailable website | Quick help, real-time assistance |
| Knowledge Base | https://emailable.com/docs/ | Self-service guides and documentation |
## **Support Availability**

Support is available 24/7. Reach out anytime for product questions, technical issues, billing questions, account-related requests, or general guidance. We review and prioritize your request based on urgency and impact.

## **Getting a Faster Response**

Including the right details upfront helps us resolve your request without back-and-forth. When you contact us, include:

1. **Account email** associated with your Emailable account
2. **A clear description** of the issue or question
3. **Steps to reproduce**, if it's a technical issue
4. **Error messages or screenshots**, if applicable

## Additional Resources

### **Status Page**

Monitor system health in real time on the [Emailable Status Page](https://status.emailable.com):

- Service uptime
- API performance
- Incident history
- Scheduled maintenance

### **Trust Center**

The Emailable Trust Center provides public security, compliance, and certification details, including subprocessor information. Visit the [Emailable Trust Center](https://trust.emailable.com) to view our current security practices and compliance documentation.