# Payment Methods

Manage payment methods, billing, and invoices.

Add, update, or remove your payment methods easily. Set a default option for seamless purchases and subscription renewals using cards, digital wallets, or bank transfers.

## **Accepted Payment Methods**

We accept the following payment methods:

- All major debit and credit cards worldwide:
   - Visa
   - Mastercard
   - American Express
   - Discover
   - Diners Club
- Digital wallets:
   - PayPal
   - Apple Pay
   - Google Pay
- Bank debits and wire transfers (available upon request for Enterprise customers)

## **Adding Payment Method**

To add a payment method to your Emailable account:

1. From your Emailable dashboard, navigate to [Payment Methods](https://app.emailable.com/billing/payment_methods).
2. Click the **New **button

![Emailable payment methods page showing no saved payment methods with option to add a new payment method.](https://cdn.sanity.io/images/6ukvxgr7/production/323941f2f3d810dcc39c69d90833d804e0567f8d-1772x278.png)

3. Enter your card details and required personal information.

4. Click **Add Payment Method** to save your payment method.

![Emailable add payment method form with fields for full name, billing address, country, state, and postal code, along with payment type options like card and bank.](https://cdn.sanity.io/images/6ukvxgr7/production/185e1c9959b1d729bf9aabe38730b8b3270eac1a-1772x1590.png)

Your new payment method will then be available for future purchases and subscription payments.

## **Update Payment Method**

To update an existing payment method in your Emailable account:

1. From your Emailable dashboard, navigate to [Payment Methods](https://app.emailable.com/billing/payment_methods).
2. Add the new card details and save them. The newly added card will appear in your list of saved payment methods.
3. Click the three-dot (**︙**) settings menu on the card you want to use as your primary payment method.
4. Select **Set Default** to make it your default payment method.
5. If needed, you can remove the old card from your account by clicking **Remove**.

![Emailable payment methods list displaying saved credit cards with status indicators such as default and expired, and options to manage or remove cards.](https://cdn.sanity.io/images/6ukvxgr7/production/326b49023b76e0c1a36a7606de725c2970698767-1772x624.png)

Your default payment method will be used for future purchases and subscription payments.

**<u>Note:</u>**

You must add or select a new default payment method before you can remove the existing one.

## **Resolving Payment Failures**

If your payment fails, it is typically due to authentication or card-related restrictions. Below are the most common payment issues and how to resolve them.

### **3D Secure Authentication Failed**

Your payment may fail if the 3D Secure authentication check fails.

3D Secure is a security verification required by your card issuer and processed through our payment provider. During checkout, you may be asked to complete an additional authentication step, such as:

- Entering a one-time SMS code 
- Approving the payment in your banking app
- Confirming through an in-app authentication prompt

If this authentication step is not completed successfully, the payment will fail.

Possible Reasons

- The SMS code was entered incorrectly.
- The authentication window was closed before completion.
- Your bank’s app notification did not trigger.
- Your card issuer blocked the transaction.
- 3D Secure is not enabled on your card.

How to Resolve

- Retry the payment and complete the authentication step carefully.
- Contact your card issuer to confirm how 3D Secure authentication works for your card.
- Ensure your phone number and banking app are properly set up for transaction approvals.
- Use a different card or an alternative payment method, such as PayPal, if the issue persists.

Please note that 3D Secure authentication cannot be bypassed.

### **3D Secure Not Triggering**

In some cases, the authentication step may not appear at all.

Since 3D Secure is required by your bank and processed through our payment provider, failure to trigger usually indicates a card-side issue.

Possible Reasons

- Your card is not enrolled in 3D Secure.
- Your bank has blocked international or online transactions.
- The transaction was flagged for fraud prevention.
- SMS delivery or app push notifications are disabled.

How to Resolve

- Contact your bank to confirm 3D Secure enrollment.
- Ensure international and online payments are enabled on your card.
- Ask your bank whether the transaction was blocked.
- Try an alternative payment method.