Our Guarantee

Last Updated: November 16th, 2023

The Emailable Guarantee

Email deliverability is a critical factor in the success of your email campaigns, as well as the quality of your sender reputation. Emailable’s proprietary verification methods ensure the most accurate verification results. We back these results with the following deliverability guarantees:

• 97%+ deliverability guaranteed on email addresses managed by Microsoft (ex: Office 365, Hotmail, MSN, Outlook, Live, etc).
• 99%+ deliverability guaranteed on all other email addresses.

Service Commitment and Exclusions

To be eligible for our guarantee, the following criteria must be met:

• The minimum list size is 1,000 unique email addresses.
• Email addresses must have been emailed within 24 hours of verification.
• Email addresses must have been classified as Deliverable.
• Email addresses must have bounced due to an invalid (non-existent) email address. Unqualified bounces include, but are not limited to: poor sender reputation, mail server misconfiguration, and mail server unavailability.
• Email addresses must originate from an email list consisting of emails you collected from your own opt-in source.

If you believe we have not complied with our guarantee, please contact us via support within 72 hours of the discrepancy. Paying customers will receive a 100% refund for qualifying emails that did not meet our guarantee.