Payment Methods

Add, update, or remove your payment methods easily. Set a default option for seamless purchases and subscription renewals using cards, digital wallets, or bank transfers.

Accepted Payment Methods

We accept the following payment methods:

• All major debit and credit cards worldwide:
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
• Digital wallets:
  • PayPal
  • Apple Pay
  • Google Pay
• Bank debits and wire transfers (available upon request for Enterprise customers)

Adding Payment Method

To add a payment method to your Emailable account:

1. From your Emailable dashboard, navigate to Payment Methods.
2. Click the New button

3. Enter your card details and required personal information.

4. Click Add Payment Method to save your payment method.

Your new payment method will then be available for future purchases and subscription payments.

Update Payment Method

To update an existing payment method in your Emailable account:

1. From your Emailable dashboard, navigate to Payment Methods.
2. Add the new card details and save them. The newly added card will appear in your list of saved payment methods.
3. Click the three-dot (︙) settings menu on the card you want to use as your primary payment method.
4. Select Set Default to make it your default payment method.
5. If needed, you can remove the old card from your account by clicking Remove.

Your default payment method will be used for future purchases and subscription payments.

Note:

You must add or select a new default payment method before you can remove the existing one.

Resolving Payment Failures

If your payment fails, it is typically due to authentication or card-related restrictions. Below are the most common payment issues and how to resolve them.

3D Secure Authentication Failed

Your payment may fail if the 3D Secure authentication check fails.

3D Secure is a security verification required by your card issuer and processed through our payment provider. During checkout, you may be asked to complete an additional authentication step, such as:

• Entering a one-time SMS code
• Approving the payment in your banking app
• Confirming through an in-app authentication prompt

If this authentication step is not completed successfully, the payment will fail.

Possible Reasons

• The SMS code was entered incorrectly.
• The authentication window was closed before completion.
• Your bank’s app notification did not trigger.
• Your card issuer blocked the transaction.
• 3D Secure is not enabled on your card.

How to Resolve

• Retry the payment and complete the authentication step carefully.
• Contact your card issuer to confirm how 3D Secure authentication works for your card.
• Ensure your phone number and banking app are properly set up for transaction approvals.
• Use a different card or an alternative payment method, such as PayPal, if the issue persists.

Please note that 3D Secure authentication cannot be bypassed.

3D Secure Not Triggering

In some cases, the authentication step may not appear at all.

Since 3D Secure is required by your bank and processed through our payment provider, failure to trigger usually indicates a card-side issue.

Possible Reasons

• Your card is not enrolled in 3D Secure.
• Your bank has blocked international or online transactions.
• The transaction was flagged for fraud prevention.
• SMS delivery or app push notifications are disabled.

How to Resolve

• Contact your bank to confirm 3D Secure enrollment.
• Ensure international and online payments are enabled on your card.
• Ask your bank whether the transaction was blocked.
• Try an alternative payment method.